Terms and conditions
TERMS AND CONDITIONS
Services Provided and Client Responsibilities: The Company agrees to provide comprehensive
maintenance, preventative maintenance, repair, and renovation services for the client's
swimming pool. These services may include, but are not limited to, recurring cleaning service,
chemical testing, monitoring and balancing, equipment inspection, specialized chemical
treatments, client approved repairs, and pool renovations. Details of these services are outlined
in the maintenance agreement, preventative maintenance agreement, and/or signed estimate
for repair and renovation projects. Renovation services may encompass pool resurfacing, tile
replacement, equipment upgrades, and other agreed-upon renovations to enhance the
aesthetics and functionality of the pool.
The Client shall fulfill the following responsibilities to ensure smooth and efficient service
delivery:
a. Provide Pool Centurion with clear and unrestricted access to the swimming pool and its equipment during scheduled maintenance visits.
b. Promptly notify Pool Centurion of any issues, concerns, or changes related to the pool or its
equipment.
c. Cooperate with Pool Centurion's reasonable requests for information or assistance in carrying out the agreed-upon services.
d. Ensure that the pool's water level is maintained appropriately. The Client is responsible for
adding water to the pool when necessary. If the Client is unable to do so, they should provide a
functioning pool autofill system or a hose and water timer for automatic water refilling. Pool
Centurion will not be responsible for adding water to the pool or for any water consumption
resulting from failed autofill systems or water timers provided by the Client.
Inclement Weather: Pool Centurion understands that inclement weather, including heavy rain,
lightning, and strong winds, can occur and may make it unsafe to carry out the full range of pool
maintenance tasks. During such weather conditions, the safety of our team and clients is our
top priority.
In the event of inclement weather, where it is deemed unsafe to perform certain maintenance
tasks, Pool Centurion will take proactive measures to ensure the chemical balance and water
quality of your pool. Although our team will make efforts to add the necessary chemicals to
maintain water quality and prevent potential issues caused by the inclement weather, it may be
required to utilize a specialized chemical treatment outside the normal course of service to
bring the pool into proper balance. Rest assured that despite any service interruptions, we are
committed to safeguarding the health and condition of your pool.
Arrival Policy: Properties are all on a set schedule and performed within a route. Most
residential pools are promised to be cleaned each week. This varies with commercial properties.
The Customer Service Department and the Technicians will change the schedule to
accommodate your upcoming arrivals – within reasonable notice. Any additional cleaning
outside of the regularly scheduled maintenance is an extra cleaning charge, as determined by
Reef Tropical, Southwest Pools, & Naples Pool Service powered by Pool Centurion Group, LLC
staff. We will do our best, at our discretion and as a courtesy, to adjust the route schedule prior
to arrival. Unfortunately, this does not work in all cases.
Automatic Renewal Policy: This agreement shall automatically be renewed, unless either party
provides notice to the other of its intent to terminate or alter this agreement. Notice should be
communicated thirty (30) days prior to the original agreement date. (i.e., If the original
agreement date is June 1, 2024, then the alteration or cancellation request is due May 1, 2025).
Cancellation Policy: Customer reserves the right to cancel service at any time, with a 30-day
notice. Any payments made in advance, i.e., annual payments, would be refunded on a prorated
basis, and in consideration of the 30-day notice. Upon cancellation, a final statement will be
sent to the client. Payment for any pending balance will be due immediately upon receipt and
any payment on file will be charged.
Payments Accepted: All recurring memberships require a credit card on file. We do accept
payments through ACH or e-check as long as there is a credit card on file for repair and
renovation projects.
Maintenance Payment Schedule: All invoices are due on receipt. Payment on file will be charged
when the invoice is issued.
Repairs Payment Schedule: All invoices are due at the completion of the work being performed
unless otherwise specified. Any repair projects over $1000 will require a 50% deposit to begin
work. Payment on file will be charged at the completion of work.
Renovation Payment Schedule: The payment schedule will be specified in the proposal and
signed agreement. If the proposal or agreement does not include a payment schedule, payment
is due in full upon signing. Customers may opt to pay for their renovation project with a credit
card, but a 3% fee for credit card processing will be applied to the invoice or charged at a later
date. Payment on file will be charged based on agreed upon schedule.
If any balance due to the Contractor is not paid within 30 days of the Contractor's invoice, the Customer shall be considered in default.
Delinquent Accounts: Reef Tropical, Southwest Pools, & Naples Pool Service powered by Pool
Centurion Group, LLC reserves the right to initiate collection procedures if the customer’s
account is 30 days past due. Reef Tropical, Southwest Pools, & Naples Pool Service powered by
Pool Centurion Group, LLC will attempt to collect past due by first calling the customer and then
sending an e-mail to the customer. Customer shall be responsible to pay interest at the rate of
11⁄2% per month (18% per annum) on any unpaid amount and to pay all costs and expenses,
including but not limited to reasonable attorney’s fees and costs, incurred by Contractor in
collecting any outstanding amount due under this Agreement, or enforcing its rights hereunder,
with or without suit. A proper venue for any litigation stemming from this agreement will be a
court of competent jurisdiction in the State of Florida. Reef Tropical, Southwest Pools, & Naples
Pool Service powered by Pool Centurion Group, LLC will set the payment schedule and submit it
to the client for approval. Without adherence to the payment schedule, Reef Tropical,
Southwest Pools, & Naples Pool Service powered by Pool Centurion Group, LLC reserves the
right to stop work. Non-or-delinquent payment will affect the completion time and schedule.
The customers will continue to receive phone calls and emails from the Finance Department. If
the account continues to be delinquent for 60 days, the customer will then receive a final
notification from our Finance Department stating that the cancellation of service will ensue.
Disclaimer: Reef Tropical, Southwest Pools, & Naples Pool Service powered by Pool Centurion
Group, LLC will not be responsible for any damage to property due to acts of nature, fire,
vandalism, misuse, or abuse. Reef Tropical, Southwest Pools, & Naples Pool Service powered by
Pool Centurion Group, LLC is not responsible for the performance of any chemicals it does not
sell. Customers should be aware of the normal deterioration of equipment that occurs over time
due to exposure to chemicals and/or sunlight. Due to these factors, Reef Tropical, Southwest
Pools, & Naples Pool Service powered by Pool Centurion Group, LLC recommends preventative
maintenance services (e.g., annual tune-up equipment, filter cleaning) in addition to normal
maintenance. The customer is responsible for maintaining the correct water level and keeping
trees and plants trimmed away from the pool/spa and equipment and maintaining equipment
by authorizing annual service to equipment. Reef Tropical, Southwest Pools, & Naples Pool
Service powered by Pool Centurion Group, LLC is not responsible for any damages or
deterioration caused by failure of Customer to perform other services recommended by Reef
Tropical, Southwest Pools, & Naples Pool Service powered by Pool Centurion Group, LLC or by
failure of Customer to properly maintain pool and equipment between visits. If you have any
complaints or concerns regarding frequency or completeness of service, you must call Reef
Tropical, Southwest Pools, & Naples Pool Service powered by Pool Centurion Group, LLC at the
associated phone numbers within 24 hours after the service occurs or was scheduled to have
occurred.
Insurance: The Contractor shall carry standard form workers compensation and general liability
insurance and Customer agrees to look only to Contractor’s insurance relative to any claim
arising from Contractor’s performance hereunder.
Working Conditions: Customer is responsible for advising Contractor in writing prior to
commencement of the work of the location of any life safety systems, utilities, as well as objects
or structures which could be damaged by Contractor’s personnel, machinery, materials, or
vehicles. The customer is responsible for providing ingress and egress to the work site.
Contractor's employees shall not be required to work in hazardous, improper, or unreasonable
conditions, and the Customer agrees to address these conditions to Contractor’s satisfaction as
well as cooperate with Contractor to provide a safe and proper working environment and to not
interfere with the progress of the work.
Chemical Damage: Chemicals to treat water features are corrosive and can damage expensive
wood floors, carpet, and surrounding areas. Even plain water left spilling over can be damaging
to floors, carpet and drywall and the areas below the water feature. REEF TROPICAL,
SOUTHWEST POOLS, & NAPLES POOL SERVICE POWERED BY POOL CENTURION GROUP, LLC,
cannot be held responsible for damage to floors, carpet, or surrounding areas. Due to these
factors, REEF TROPICAL, SOUTHWEST POOLS, & NAPLES POOL SERVICE POWERED BY POOL
CENTURION GROUP, LLC recommends: 1. Redesign or renovate for a plan for water overflow
(drain) and chemical minor drips or spills (improved access, mats, or special carpets) 2. Service
water features “in house”, and we can support you and provide monthly chemical checks,
mechanical support, and preventive maintenance on equipment however, the risk is still there
(or greater).
Completion and Acceptance: Customer shall immediately inspect the work performed by
Contractor and any aspect of the work not acceptable to Customer must be specifically noticed
in writing to Contractor within 72 hours of Contractor’s performance of its work. The contractor
shall then be given a reasonable opportunity to address such an issue. A full and complete
acceptance of the work shall be presumed unless notice is given by Customer.
Jurisdiction Venue: This agreement is enforceable in all Florida Counties.
We reserve the right to change terms and conditions at any time.
Last Update: November 2024.