Terms and conditions

TERMS AND CONDITIONS

Services Provided and Client Responsibilities: The Company agrees to provide

comprehensive maintenance, preventative maintenance, repair, and renovation

services for the client’s swimming pool. These services may include, but are not limited

to, recurring cleaning service, chemical testing, monitoring and balancing, equipment

inspection, specialized chemical treatments, client-approved repairs, and pool

renovations. Details of these services are outlined in the maintenance agreement,

preventative maintenance agreement, and/or signed estimate for repair and renovation

projects. Renovation services may encompass pool resurfacing, tile replacement,

equipment upgrades, and other agreed-upon renovations to enhance the aesthetics and

functionality of the pool.

The Client shall fulfill the following responsibilities to ensure smooth and efficient service

delivery:

a. Provide Pool Centurion with clear and unrestricted access to the swimming pool

and its equipment during scheduled maintenance visits.

b. Promptly notify Pool Centurion of any issues, concerns, or changes related to the

pool or its equipment.

c. Cooperate with Pool Centurion’s reasonable requests for information or

assistance in carrying out the agreed-upon services.

d. Ensure that the pool’s water level is maintained appropriately. The Client is

responsible for adding water to the pool when necessary. If the Client is unable

to do so, they should provide a functioning pool autofill system or a hose and

water timer for automatic water refilling. Pool Centurion will not be responsible for

adding water to the pool or for any water consumption resulting from failed

autofill systems or water timers provided by the Client.

Inclement Weather: Pool Centurion understands that inclement weather, including

heavy rain, lightning, and strong winds, can occur and may make it unsafe to carry out

the full range of pool maintenance tasks. During such weather conditions, the safety of

our team and clients is our top priority.

In the event of inclement weather, where it is deemed unsafe to perform certain

maintenance tasks, Pool Centurion will take proactive measures to ensure the chemical

balance and water quality of your pool. Although our team will make efforts to add the

necessary chemicals to maintain water quality and prevent potential issues caused by

the inclement weather, it may be required to utilize a specialized chemical treatment

outside the normal course of service to bring the pool into proper balance. Rest assured

that despite any service interruptions, we are committed to safeguarding the health and

condition of your pool.

Arrival Policy: Properties are all on a set schedule and performed within a route. Most

residential pools are promised to be cleaned each week. This varies with commercial

properties. The Customer Service Department and the Technicians will change the

schedule to accommodate your upcoming arrivals – within reasonable notice. Any

additional cleaning outside of the regularly scheduled maintenance is an extra cleaning

charge, as determined by Reef Tropical, Southwest Pools, Naples Pool Service, & Pool

Service Plus powered by Pool Centurion Group, LLC staff. We will do our best, at our

discretion and as a courtesy, to adjust the route schedule prior to arrival. Unfortunately,

this does not work in all cases.

Recurring Service Agreements – Automatic Renewal: All recurring service

agreements will automatically renew under the same terms unless either party provides

written notice of their intent to modify or cancel the agreement. Notice must be

submitted at least thirty (30) days prior to the annual renewal date.

Example: If the original agreement start date is June 1, 2024, written notice must be

received by May 1, 2025 to prevent automatic renewal.

Cancellation Policy: Customers may cancel maintenance service at any time.

Cancellations will be effective by the end of the current billing month.

If a customer experiences a service quality concern, they must allow Pool Centurion

three (3) business days to investigate and correct the issue before requesting

cancellation. We are committed to resolving any service issues promptly and

professionally.

There are no refunds for monthly prepaid maintenance services. Upon

cancellation, a final statement will be sent to the client, and any outstanding balance will

be charged to the payment method on file.

Pool Popping and Structural Risk: Customer acknowledges that pools are

susceptible to hydrostatic pressure and ground water table fluctuations, especially

during renovation, leaks, autofill malfunctions, storms, or any drop in water level. This

can result in severe structural issues such as pool “popping” or lifting.

Pool Centurion is not responsible for any structural damage caused by

hydrostatic pressure, low water levels, or failure to maintain water level or

drainage. To reduce this risk, clients must: - Maintain proper water levels at all times;

- Notify us immediately of any water loss or drainage issues;

- Allow access to systems required to manage or monitor water levels.

Payments Accepted: ACH or credit card is required on file at all times for all

customers. All recurring memberships require a credit card on file. We do accept

payments through ACH or e-check as long as there is a credit card on file for repair and

renovation projects.

Maintenance Payment Schedule: Unless otherwise specified, all invoices are due on

receipt. Payment on file will be charged when the invoice is issued.

Repairs Payment Schedule: All invoices are due at the completion of the work being

performed unless otherwise specified. Any repair projects over $1000 will require a 50%

deposit to begin work. Payment on file will be charged at the completion of work.

Renovation Payment Schedule: The payment schedule will be specified in the

proposal and signed agreement. If the proposal or agreement does not include a

payment schedule, payment is due in full upon signing. Customers may opt to pay for

their renovation project with a credit card, but a 3% fee for credit card processing will be

applied to the invoice or charged at a later date. Payment on file will be charged based

on the agreed-upon schedule.

If any balance due to the Contractor is not paid within 30 days of the Contractor’s

invoice, the Customer shall be considered in default.

Delinquent Accounts: Reef Tropical, Southwest Pools, Naples Pool Service, & Pool

Service Plus powered by Pool Centurion Group, LLC reserves the right to initiate

collection procedures if the customer’s account is 30 days past due. We will attempt to

collect past due amounts first by phone and then via email. Customer shall be

responsible for interest at 1.5% per month (18% annually) and any legal fees or

collection costs incurred.

If the account remains delinquent after 60 days, a final notice will be issued and

services may be cancelled. Non-payment or late payment may delay project completion

and result in service interruption.

Lien Rights: In accordance with Florida law, Pool Centurion reserves the right to file a

construction lien against the property for unpaid balances related to renovation or repair

work. This includes any materials, labor, or services provided under a signed estimate

or agreement. Failure to remit payment as outlined may result in legal action to secure

the outstanding debt through lien enforcement.

Disclaimer: Reef Tropical, Southwest Pools, Naples Pool Service, & Pool Service Plus

powered by Pool Centurion Group, LLC is not responsible for any damage caused by

acts of nature, fire, vandalism, misuse, abuse, or customer negligence. We are not

liable for damage to property from chemicals not sold by us or deterioration of

equipment from age, chemical exposure, or sunlight.

Third-Party and Self-Performed Work: Pool Centurion is not responsible for any

issues, damages, or performance deficiencies resulting from repairs, renovations, or

modifications performed by the customer or any third-party contractor not authorized or

hired by Pool Centurion. Any such work voids our responsibility for related system

performance, water quality, or structural integrity.

We are not responsible for structural issues, including pool shell movement or popping,

due to hydrostatic pressure, drainage failure, or low water levels beyond our control.

Service Review and Acceptance: Customers must report any concerns about

completed recurring maintenance services within 24 hours of the visit. For all repairs,

renovations, or non-routine work, written notice of any issues must be submitted within

72 hours of completion. Failure to notify us within these timeframes will constitute

acceptance of the work performed.

Insurance: The Contractor shall carry standard workers compensation and general

liability insurance. Customer agrees to look solely to the Contractor’s insurance for any

claims related to the work performed.

Working Conditions: Customer is responsible for identifying and disclosing any site

conditions, utilities, or hazards prior to service. The Contractor is not responsible for

unsafe or improper conditions and reserves the right to refuse work until such conditions

are remedied.

Chemical Damage: Chemicals used in and around water features are corrosive and

can cause damage to surfaces such as flooring, carpets, drywall, decking, and adjacent

areas. Pool Centurion is not responsible for damage caused to any surface, including

wood decking, due to chemical exposure, splashing, or overflow.

We recommend the use of deck materials that are sealed, stain-resistant, and chemical-

resistant. Customers are required to provide a direct, unobstructed path from the

service access point to the body of water that meets these conditions. Without these

precautions, the customer accepts full responsibility for any damage caused by

chemical handling or water transfer

Jurisdiction Venue: This agreement is enforceable in all Florida Counties.

Updates: We reserve the right to change terms and conditions at any time.

Last Updated: August 2025